Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-mobile-usage-analytics-for-customer-booking-apps.livebursts.com (referred to as “AI mobile usage analytics for customer booking apps,” “we,” or “our” in this Privacy Policy). We are committed to protecting your privacy and ensuring the security of your personal data. This policy outlines our practices regarding the collection, handling, and processing of information from users accessing our website, applications, services, and products.

Scope

This privacy notice applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external links or third-party applications accessible through our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

  1. Using our applications and services as an authorized user.
  2. Visiting our websites that reference this Privacy Statement.
  3. Receiving communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide tailored services. These include:

  • Account Information: Details required to set up and manage user accounts, such as usernames, passwords, and account preferences.
  • Payment Information: Data related to payment methods used for purchases or subscriptions on our platform. This includes credit/debit card numbers, billing addresses, and payment transaction history.
  • Financial Information: Financial records, particularly when users opt for in-app purchasing or subscription plans.
  • Purchase Information: Details about products or services purchased from us, including quantities, purchase dates, and order totals.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to recognize your device and provide personalized services.
  • Location Data: Geographic location data when you interact with our applications or visit our physical locations (if any).
  • Feedback and Reviews: Comments, ratings, and reviews left by users on our platform or through customer support channels.
  • Social Media Information: Data obtained from social media platforms when users choose to log in or share content via these platforms.
  • Product Information: Details about products viewed, searched for, or added to a shopping cart on our e-commerce site.

We collect this data through various means: user input forms, account registration, online interactions, automated tracking technologies (such as cookies), and third-party data providers who assist us in maintaining and improving our services.

Cookies

We employ cookies to enhance your experience and provide relevant analytics. Cookies are small text files stored on your browser or device by our website or applications. They serve several purposes:

  • Strictly Necessary: These ensure basic functions like secure log-ins, session management, and platform stability.
  • Preference: Cookies remember user preferences, such as language settings and display choices.
  • Analytics: They enable us to collect statistical data about your usage of our services, helping us improve functionality and user experience.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

The duration for which we retain personal data depends on the purpose for its collection and the legal requirements applicable in each jurisdiction where we operate. We adhere to the following retention periods:

  • Data required for contractual obligations or legal compliance is retained until those obligations are fulfilled or the legal requirements expire.
  • Personal information used for analytics, marketing, or internal business operations may be stored for a period not exceeding 24 months after your last interaction with our services.
  • We implement secure data retention policies and regularly review our databases to ensure data is deleted or anonymized when it is no longer needed.

Security Measures

We prioritize the security of your personal data and employ several measures to protect it:

  • Data Encryption: Sensitive data, both in transit and at rest, is encrypted using industry-standard protocols.
  • Secure Processing: We use secure third-party processing partners who comply with strict data protection standards.
  • Access Control: Our systems have access controls to ensure that only authorized personnel can access personal data.
  • Regular Audits: We conduct periodic security audits and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction and local data protection laws, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal information.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data in certain circumstances.
  • Restriction: The ability to limit the processing of your personal data for specific purposes.
  • Data Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for marketing or other direct purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights, please contact our Data Protection Officer at the address provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically to stay informed about how we protect their personal data.

Contact Information

If you have any questions, concerns, or requests regarding your privacy or our data handling practices, please contact us:

  • Email: contact@ai-mobile-usage-analytics-for-customer-booking-apps.livebursts.com
  • Postal Address: AI Mobile Analytics, Privacy Team, [Street Address], [City, State, Zip Code]